Terms of Service

This platform is made available by Fedha Limited (“Fedha” or “Company”).

Fedha Limited (“we” or “us” or “our”) is a limited liability company, registered under the laws of the Federal Republic of Nigeria with its registered address at 1, Cocosheen Close, off Allen Avenue, Ikeja, Lagos.

Please read carefully through these Terms and Conditions which set forth the legally binding provisions of accessing, browsing or using all digital platforms operated by us.

By accessing or using our digital platforms, you agree to the Terms and Conditions set forth below.

We reserve the right to change, modify, remove or add to any portion of these Terms and Conditions at any time without prior information. You are required to check these Terms and Conditions regularly for updates.

Our digital platforms seek to provide loans and other related products or features to anybody, provided the person meets the set criteria (“the Services”).

These Terms and Conditions apply to any visitor or registered user who accesses our platforms to use or obtain information about the Services we offer.

We shall only offer our Services on the condition that the Terms and Conditions herein are accepted and complied with.

Once you request to use our Services by accessing our website or other digital platforms, you have agreed to be bound by our terms, conditions, policies, procedures, and other operating rules published on our website and all our digital platforms.

Where you disagree with any term or condition herein stated, please do not attempt to use or access any of our Services.

We have the right, from time to time, to update or alter the Terms and Conditions provided on our website or other digital platforms. The latest version of the Terms and Conditions will replace the earlier versions unless it provides otherwise.

We may notify you of changes to our Terms and Conditions by email or through the private messaging system on our website or other digital platforms.

You are expected to regularly read our Terms and Conditions to ensure you are aware of variations, changes, alterations or modifications made, as you shall be considered to have acknowledged such variations, changes, alterations, or modifications whether or not you were indeed aware of them.

If you disagree with any variation, changes, alteration or modifications in our Terms and Conditions, you should immediately cease from using our Services.

We reserve the right to discontinue, cancel, change, or suspend the rendering of a particular Service at any time without prior notification.

We also have the right to impose restrictions on accessing a part of or all the Services we offer without liability or notice.

We will not charge any fee for downloading our mobile application, visiting, or accessing our website.

Charges for accessing our Services and/or downloading our mobile application on your tablet, mobile phone, computer or on any other device, are payable to your service provider and not to us.

We have the exclusive property right to the original content of our features, Services and the functionality of such features and Services offered on our website, mobile application, and all other digital platforms. You shall not infringe, either directly or indirectly, on any of our intellectual property rights which include trademarks, copyrights, patents, database rights and confidential information.

You shall not use or mirror any content contained in features or Services without obtaining our prior written approval.

You shall not do any of the following without our written consent:

• Rent, copy, distribute, lease, transfer any of the rights received from our features or Services;
• Publish, display, reproduce or transmit our features or Services;
• Recreate, alter, modify or translate any of our features and Services;
• Disassemble, decompile or otherwise attempt to derive any algorithms, source code or underlying ideas of any part of our Service or features, except to the extent that the applicable laws prohibit such restriction.

Where you provide business or technical feedback to us concerning our Services, products, or the functionality of our digital platform and we subsequently upgrade our Services, product and our digital platform, you understand and agree that such upgrade does not grant you any proprietary rights therein.

Unless otherwise stated, we own copyrights of the screens and pages displayed on our website, mobile application and digital platform, and all such information and material therein.

The display of trademarks does not in any way give any license of use.

When you retransmit, copy, download or modify our trademarks and/or the contents of our products, Services or features, you may be held liable for violating applicable laws and regulations and shall be subject to legal action.

Unless otherwise indicated, our trademarks and logos displayed on our website, mobile application or other digital platforms, are our registered and unregistered trademarks. Our trademark cannot be used without obtaining our written consent. Failure to obtain prior written consent and proper acknowledgement before use of our trademarks may constitute passing off or copyright infringement in violation of the relevant applicable laws.

Please send an email of any notices of suspected copyright infringement issues or passing off to [email protected] and refer to the copyright issue in the subject line.

Please be aware that our features, products or Service may be connected to third-party services that are not controlled by us.

However, we shall not be responsible for the content, privacy procedure, practice and/or security statement of any third party website, product or service. You agree and acknowledge that we shall not be directly or indirectly liable or responsible for any loss or damage caused or alleged to be caused by using or relying on any such product, service, or content available on or through the use of the third party website, product or services.

We advise strongly that you read carefully through the terms and conditions, privacy procedure and policies, and security statements of any third party websites that you visit or access.

You shall only use our website, Services, products or features for our intended purpose and solely in accordance with these Terms and Conditions. You shall not restrict any person from accessing or using or visiting our website or downloading our mobile application.

You shall not use our digital platforms in any way that:

1. 1. will promote discrimination based on sex, tribe, race, nationality, age, religion, sexual orientation or disability;
2. 2. is likely to upset, harass, embarrass, annoy or alarm any other person;
3. 3. will promote, advocates, or assists any unlawful act such as copyright infringement;
4. 4. is defamatory of any other person; and,
5. 5. is unlawful, illegal or unauthorized;

You shall indemnify, hold harmless and defend us and our directors, employees, representative, affiliates and contractors from all claims, expenses and liabilities which include legal fees, that arise from or relate to your use or misuse of our Services or liability suffered when a third party uses your account to access our Service without your permission or your violation of these Terms and Conditions, which include the wrongful use of our confidential information or intellectual property.

We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you will cooperate and assist us in declaring any available defences.

If you wish to make a complaint or a suggestion regarding our website or any products or services we offer, please send an email to [email protected].

Where you send us a complaint, your complaint shall be assigned to a Support Operator who will attend to your complaint and provide you with an appropriate response.

We, our directors, partners, employees, agents or affiliates shall not be liable for any direct, indirect, special, incidental, punitive, or consequential damages resulting from:

• any content or conduct of any third party concerning our Services;
• your access to, use of, or inability to access or use our Services;
• unauthorized use, access or alteration of your transmissions or content, whether based on tort, warranty, contract, any other legal theory, whether or not we were informed of the possibility of damage and where a set remedy was found to have failed of its essential purpose;
• any content obtained from our product or Service.

We will take necessary effort to ensure that our Services are available 24 hours in a day but we shall not be held liable where our Services or product is unavailable at any particular time or for any period.

From time to time, access to our Services may be temporarily suspended without prior notice in instances which include maintenance or repairs, system failure or where we deem it necessary to do so or for any reason beyond our control.

We shall not be liable for any liability or loss which you may incur or suffer as a result of any such suspension of, or interruption to the operation of our website or mobile application.

Our Services are provided on an “as available” basis. All content on or services available on our digital platforms are provided on an “as is” basis and we do not give any warranty or make any representation with respect to our website and mobile application or any content therein. We do not give any warranty as to the reliability, accuracy, completeness, suitability, fitness, performance, freedom from viruses or timeliness of the content contained on the mobile application or website. We will not be liable for any omissions, errors or delays in this information or any losses or damages arising from its use or display.

We are not liable to you for:

• any delays or losses in transmission arising out of the use of any browser or your internet service provider or mobile network service provider or other software which is not under our control;
• any content provided by third parties;
• any unauthorized use or interception of any information before it reaches our website or mobile application or our servers;
• any communications facilities malfunctioning which cannot reasonably be linked to any fault of ours and that may affect the timeliness or accuracy of messages you are sending or the information you are accessing via our website or mobile application;
• any unauthorized use of or access to information or materials relating to you or your transactions which is held by us (unless such use or access is caused by our negligence or failure to comply with laws relating to the protection of your data), to the extent permitted by the applicable law.

In an attempt to protect your privacy, our email responses to you will not include personal account information. Since email is an important communication medium for our website’s visitors, we will use your email address to meet our legal and regulatory requirements regarding customer communications.

We may use your email address to send information about our services and products that we believe might be of interest to you.

Please send an email to us at [email protected] if you do not want to receive any unsolicited communications from us.

These Terms and Conditions shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, and the parties to the terms and condition Agreement submit to the exclusive jurisdiction of the Nigerian Courts to resolve any dispute arising under or in connection with these terms and condition Agreement.

No delay, failure or omission (in whole or in part) in exercising, enforcing or pursuing any right, privilege, power, claim or remedy conferred by or arising under these Terms and Conditions or by law, shall be deemed to be or construed as a waiver of our right, power, privilege, claim or remedy in respect of the circumstances in question.

If any provision of these Terms and Conditions is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, such provision shall be severed from this Terms and Conditions and the remaining provisions of these Terms and Conditions shall remain in full force and effect.

These Terms and Conditions constitute the entire agreement(s) regarding our Services, and it supersedes and replaces any prior agreement(s) we might have had with you regarding our Services.

We shall endeavour to settle amicably any dispute arising in connection with these Terms and Conditions.

Where such disputes, differences or claims are not settled amicably within 21 (Twenty One) days, the dispute shall be referred to the Lagos State Multi-Door Court House (“LMDC”) for mediation.

Where mediation is not concluded within 3 (Three) months, Parties reserve the right to seek redress in appropriate Court in the Federal Republic of Nigeria.

Please note that each party shall bear its own costs and would be liable to contribute the same amount in respect of fees to be paid to the Mediator.

If you have any questions regarding our Services, you can email us at [email protected]